How can we help?

In Settings, tap Try Freshy Plus and then Restore at the bottom of the page. Make sure you are signed in with the same Apple ID or Google account that made the purchase. Plus is checked with the store every time the app starts, so a restore is usually instant.

Subscriptions are managed by the store you bought from. On iPhone and iPad: Apple subscriptions, or Settings, your name, Subscriptions. On Android: Google Play subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.

Refunds are handled by the store, not by us. Apple: reportaproblem.apple.com. Google Play: Google Play refund requests. A lifetime purchase is a one time payment with no renewal.

Check that notifications are allowed for Freshy in your device settings, and that quiet hours in Freshy are not covering the time you expect them. On iPhone, a Focus mode can hold notifications back. On Android, battery optimisation can delay them: set Freshy to unrestricted in the app's battery settings. Reminders are scheduled on the device, so they work without an internet connection.

Freshy has no account, so there is nothing to sign in to on the new phone. If your device backup (iCloud or Google) includes app data, restoring the backup brings Freshy's data with it. Freshy Plus can also export a CSV of every item and every swap as a record. The app cannot import that file yet.

Delete a single item from its detail screen, or use Clear everything in Settings, Sample and reset data. Deleting the app removes all of its data from the device. We hold no copy, so there is nothing to request from us.

Ads pay for the free version. There is one banner per screen at most and an occasional full screen ad after a finished action, never in the middle of one. Freshy Plus removes them completely.

iPhone and iPad with iOS 17 or later, and Android phones and tablets with Android 7.0 or later.